BOOKING REQUEST

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1. The Booking Request is a record of personal details and does not guarantee a place on a programme. Details must be complete and accurate in order to confirm enrolment.

2. Registration is a record of programme specific details. Once registered, payment must be made to confirm place in programme.

 

HEALTH & SAFETY

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1. While there is risk in any adventurous activity, such risk is managed and supervised so that the activities are as safe as possible. Participants will not be allowed to partake in adventure activities outside their strength or ability.

2. Recreate NZ believes our programmes and activities are for anyone reasonably fit and well. It is your responsibility to advise us at the time of booking of any medical condition, physical/mental disability or behaviour that requires any special treatment, attention or administration of medicine. The appropriate paperwork must be completed and signed. Recreate NZ reserves the right to decline your booking on the grounds that safety could be compromised.

3. Programme Coordinators or Facilitators will assess the safety issues surrounding the participation of all individuals, and reserves the right to restrict participation based on medical, physical or other conditions in regard to the safe operation of the activity and other individuals involved. We may ask to meet with you and your child/participant to discuss how to provide the best care possible.

4. In the event of an accident or illness, Recreate NZ will attempt to contact the parent/guardian and will take all appropriate steps to ensure the individual’s well-being, but will not be liable for any costs, e.g. Doctor or A&E fees.

5. Contracted Instructors (where used) will follow Recreate NZ’s behaviour guidance policies. They will not tolerate any behaviour (including violence and bad language) which impinges upon the physical or mental safety of Facilitators or other programme participants. If a Participant’s behaviour is deemed unsafe or impacts on the safe delivery of the programme, the Facilitator can enforce immediate exclusion or take steps in the exclusion process, e.g stood down from activity. Recreate NZ programmes have a strict no smoking, drugs, and alcohol policy.

6. Any breaches of the behaviour rules will result in the parent/guardian being contacted and asked to make arrangements for their child/participant to be removed from the programme, and at the expense of the parent/guardian. Any cost accrued as a direct result of the incident shall be at the expense of the parent/guardian.

7. Contact details supplied must include a phone number that the parent/guardian has 24hr access to.

 

PAYMENT ARRANGEMENTS

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1. Payments for programmes can be made using Carer Support or Individualised funding. If those funding options have been exhausted, cash payments are still accepted.

2. Carer Support forms are to be signed by the parent/caregiver and given to Recreate staff upon programme commencement.

3. Programme invoices can be created upon request for the purposes of Individualised Funding.  

4. Recreate NZ reserves the right, and at the participants/parent or guardian’s’ expense, to use the services of Baycorp (NZ) Limited or other such debt recovery organisation to recover outstanding payments.

 

CANCELLATION POLICY​

 

Bookings that are cancelled by the customer, for whatever reason (aside from genuine illness, injury or bereavement), are treated as follows:

 

1. A cancellation fee can be charged for cancellation within 1 week of programme commencement, depending on the type of programme.

2. Recreate NZ reserves the right to cancel/postpone or amend any programmes. Recreate NZ will always endeavour to make alternative arrangements that suit both parties. Cancelled programmes at Recreate’s instigation will result in a full refund for any payment made, or kept as credit to the customer to be used for future programmes.

 

LOSS OR DAMAGE OF GEAR

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1. In the event of any gear (borrowed or hired) is damaged, lost or stolen while assigned to your child/participant, the full cost to repair or replace the item will be paid by the parent/guardian to Recreate NZ within 7 days of the invoice date.

 

DISCLAIMER

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1. Recreate NZ is committed to providing safe programmes, activities and environments. While all care will be taken during programmes and activities, there is an element of risk involved with all activities. By participating in any of the activities provided by Recreate NZ, you are assuming those risks personally. Recreate NZ and it’s employed and volunteer staff cannot be held responsible for personal injury or loss or damage to belongings.

 

PARENTAL RESPONSIBILITY

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1. Please ensure your child/participant brings all the appropriate clothing required, and that these are named. We ask that no computers are to be brought on programmes. Please advise Recreate NZ of all allergies and medical conditions that may arise. Ensure ALL medication is packed and named, and that spares are given to the programme Facilitator.

 

PRIVACY

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1. The information collected on this form will be used only by Recreate NZ and any contracted organisations for the sole purpose of administering the programme and updating details on the Recreate NZ database.

2. Recreate NZ may take photos from time to time which may be used for Recreate NZ promotional purposes, and may also be added to the Recreate NZ website, blog and/or Facebook. All reasonable efforts will be made by Recreate NZ to contact Participants or Parents/Guardians prior to releasing photos for major promotional usage, ie van signage, banner stands, TV adverts etc

 

PARENT/GUARDIAN DECLARATION:

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I agree to the above terms and conditions. I authorise that in the event of a medical emergency, Recreate NZ staff or appropriate medical staff will administer care for my child/participant. I understand that I am liable for any associated costs. I understand that my child/participant will be held responsible for his/her behaviour. I accept that, at the discretion of Recreate NZ staff, I may be requested to come and remove my child/participant from the programme, at my own expense.