Terms & Conditions

BOOKING REQUEST

  1. The booking request is a record of personal details and requested programmes, and does not guarantee a place on a programme. Details must be complete and accurate in order to confirm request.
  2. All booking requests are processed by Recreate NZ staff, at which point booking request outcomes are sent to parents/guardians/caregivers.
  3. Recreate NZ, at it’s absolute discretion, reserves the right to determine the final make up of any group it has responsibility for.

PAYMENT ARRANGEMENTS

  1. Payments for programmes can be made using Carer Support or Individualised Funding. If those funding options have been exhausted, cash payments are still accepted.
  2. Carer Support forms are to be signed by the parent/caregiver and given to Recreate staff upon programme commencement.
  3. Programme invoices can be created upon request for the purposes of Individualised Funding.
  4. Any credit held by the participant must be used within the participant’s current funding period. Recreate NZ reserves the right to expire or reallocate unused credit once that period has ended.
  5. Credit may be applied to a comparable programme that aligns with the participant’s available funding.
  6. Recreate NZ reserves the right, and at the participant’s or parent/caregiver’s expense, to use the services of Baycorp (NZ) Limited or another debt recovery organisation to recover outstanding payments.

CANCELLATION POLICY​

Bookings that are cancelled for any reason by the parent or caregiver, including illness, anxiety, injury or bereavement, are treated as follows:

  1. A 20% cancellation fee will be charged for cancellation within exactly 7 days and up to 24 hours before programme commencement.
  2. A 50% cancellation fee will be charged for cancellation within exactly 24 hours before programme commencement.
  3. Cancellations by the parent or caregiver must be notified in writing, either by email or text message, to the Programme Coordinator responsible for the programme, or to the regional Recreate NZ email address.
  4. Recreate NZ reserves the right to cancel/postpone or amend any programmes. In this case, Recreate NZ will always endeavour to make alternative arrangements that suit both parties. Cancelled programmes at Recreate’s instigation will result in a full refund for any payment made, or kept as credit to the customer to be used for future programmes.

LOSS OR DAMAGE OF GEAR

  1. In the event of any gear (borrowed or hired) is damaged, lost or stolen while assigned to your child/participant, the full cost to repair or replace the item will be paid by the parent/guardian to Recreate NZ within 7 days of the invoice date.

DISCLAIMER

  1. Recreate NZ is committed to providing safe programmes, activities and environments. While all care will be taken during programmes and activities, there is an element of risk involved with all activities. By participating in any of the activities provided by Recreate NZ, you are assuming those risks personally. Recreate NZ and it’s employed and volunteer staff cannot be held responsible for personal injury or loss or damage to belongings.

 PARENTAL RESPONSIBILITY

  1. Please ensure your child/participant brings all the appropriate clothing required, and that these are named. We intend to maintain a smoke and vape-free environment at Recreate premises and on Recreate programmes.
  2. Please advise Recreate NZ of all allergies and medical conditions that may arise. Ensure ALL medication required during a programme is disclosed to Recreate NZ prior to attendance and provided in accordance with Recreate NZ’s medication procedures.
  3. Harassment or threatening behaviour by family members of Recreate participants will not be tolerated. Any such behaviour can result in a stand down period or discontinuation of Recreate programme attendance.

 PRIVACY

  1. The information collected on this form will be used only by Recreate NZ and any contracted organisations for the sole purpose of administering the programme and updating details on the Recreate NZ database.
  2. Recreate NZ may take photos from time to time which may be used for Recreate NZ promotional purposes, and may also be added to the Recreate NZ website, blog and/or Facebook. All reasonable efforts will be made by Recreate NZ to contact Participants or Parents/Guardians prior to releasing photos for major promotional usage, ie van signage, banner stands, TV adverts etc

PARENT/GUARDIAN DECLARATION:

​I agree to Recreate NZ’s terms and conditions, code of conduct and health and safety policies. I authorise that in the event of a medical emergency, appropriate emergency services are to be enlisted if required, and Recreate NZ staff or appropriate medical staff will administer care for my child/participant. I understand that I am liable for any associated costs. I understand that my child/participant will be held responsible for his/her behaviour. I accept that, at the discretion of Recreate NZ staff, I may be requested to come and remove my child/participant from the programme, at my own expense.

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IHC New Zealand / Recreate NZ South Auckland Programme Offerings

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Following on from the successful IHC New Zealand-collaborated programmes in the Waikato, Hawke's Bay and Christchurch over 2025-26, we are now so excited to bring this fully-funded programme offering for residents of South Auckland, aged between 15-25 years old, and fitting into our current Recreate NZ participant guidelines over 2026-27. Spaces are limited due to transport, accommodation and activity provisions, and regular Recreate NZ Booking Request rules apply as stated above.

These programmes will be available to view and request in the 'Youth' section of the Auckland region, identified by the IHC logo, from 1st October 2026 until 1st October 2027, and will feature the following programme types:

Urban: Either half day (4 hours) or full day (7 hours) of fun in and around Auckland, starting and finishing at a South Auckland location for ease of access. These could be a trip to the markets, an adventure to Wero in Manukau, good food or ten pin bowling.

Getaways: Multi-day recreational programmes where participants venture around the country to experience new places and new activities. These Getaways will take place for 3 days over the weekends, allowing for plenty of time to make the most of our beautiful country.

Short Breaks: Similar to Getaways, Short Breaks are weekends out of the city in a safe and relaxing environment with small groups of friends. As opposed to our larger Getaway offerings, Short Breaks are all about slowing down and taking it easy in beautiful environments.

Youth Camp: We are so thrilled to host a Youth Camp as part of this offering. This Youth Camp will provide great personal growth opportunities through the great outdoors. We partner with local outdoor providers or instructors who lead us through incredible, safe and engaging outdoor activities.

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To take up this offering, you must be currently residing in the following suburbs of South Auckland:

· Central Hubs & Commerce: Manukau (Manukau Central), Ōtāhuhu, Wiri.

· The Māngere Area: Māngere, Māngere Bridge, Māngere East, Airport Oaks.

· Ōtara & Papatoetoe: Ōtara, Papatoetoe, Middlemore, Clover Park.

· Manurewa & Surrounds: Manurewa (including Homai, Manurewa East), The Gardens, Hillpark, Randwick Park, Wattle Downs, Weymouth, Clendon Park.

· Papakura & Deep South: Papakura, Opaheke, Red Hill, Rosehill, Pahurehure, Drury, Karaka.

What: Urbans, Getaways, Short Breaks and Youth Camp programmes

Who: South Auckland Residents aged 15-25 years old, who are new to Recreate (fitting within our Participant Guidelines) or within our current Recreate NZ community.

When: 1st October 2026 until 30th September 2027

Cost: Free, fully-funded by IHC New Zealand

A big thank you to IHC New Zealand for making this possible, we can't wait to get started!

For any queries, please contact us at info@recreate.org.nz

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