Terms & Conditions

BOOKING REQUEST

  1. The booking request is a record of personal details and requested programmes, and does not guarantee a place on a programme. Details must be complete and accurate in order to confirm request.
  2. All booking requests are processed by Recreate NZ staff, at which point booking request outcomes are sent to parents/guardians/caregivers.
  3. Recreate NZ, at it’s absolute discretion, reserves the right to determine the final make up of any group it has responsibility for.

PAYMENT ARRANGEMENTS

  1. Payments for programmes can be made using Carer Support or Individualised Funding. If those funding options have been exhausted, cash payments are still accepted.
  2. Carer Support forms are to be signed by the parent/caregiver and given to Recreate staff upon programme commencement.
  3. Programme invoices can be created upon request for the purposes of Individualised Funding.
  4. Any credit held by the participant must be used within the participant’s current funding period. Recreate NZ reserves the right to expire or reallocate unused credit once that period has ended.
  5. Credit may be applied to a comparable programme that aligns with the participant’s available funding.
  6. Recreate NZ reserves the right, and at the participant’s or parent/caregiver’s expense, to use the services of Baycorp (NZ) Limited or another debt recovery organisation to recover outstanding payments.

CANCELLATION POLICY​

Bookings that are cancelled by the parent or caregiver, including for reasons such as illness, anxiety, injury or bereavement, are treated as follows:

  1. A 20% cancellation fee to be charged for cancellation within exactly 7 days and 24 hours before programme commencement.
  2. A 50% cancellation fee to be charged for cancellation within exactly 24 hours before programme commencement.
  3. Cancellations by the parent or caregiver must be notified in writing, either by email or text message, to the Programme Coordinator responsible for the programme, or to the regional Recreate NZ email address.
  4. Recreate NZ reserves the right to cancel/postpone or amend any programmes. In this case, Recreate NZ will always endeavour to make alternative arrangements that suit both parties. Cancelled programmes at Recreate’s instigation will result in a full refund for any payment made, or kept as credit to the customer to be used for future programmes.

LOSS OR DAMAGE OF GEAR

  1. In the event of any gear (borrowed or hired) is damaged, lost or stolen while assigned to your child/participant, the full cost to repair or replace the item will be paid by the parent/guardian to Recreate NZ within 7 days of the invoice date.

DISCLAIMER

  1. Recreate NZ is committed to providing safe programmes, activities and environments. While all care will be taken during programmes and activities, there is an element of risk involved with all activities. By participating in any of the activities provided by Recreate NZ, you are assuming those risks personally. Recreate NZ and it’s employed and volunteer staff cannot be held responsible for personal injury or loss or damage to belongings.

 PARENTAL RESPONSIBILITY

  1. Please ensure your child/participant brings all the appropriate clothing required, and that these are named. We intend to maintain a smoke and vape-free environment at Recreate premises and on Recreate programmes.
  2. Please advise Recreate NZ of all allergies and medical conditions that may arise. Ensure ALL medication is packed and named, and that spares are given to the programme Facilitator.
  3. Harassment or threatening behaviour by family members of Recreate participants will not be tolerated. Any such behaviour can result in a stand down period or discontinuation of Recreate programme attendance.

 PRIVACY

  1. The information collected on this form will be used only by Recreate NZ and any contracted organisations for the sole purpose of administering the programme and updating details on the Recreate NZ database.
  2. Recreate NZ may take photos from time to time which may be used for Recreate NZ promotional purposes, and may also be added to the Recreate NZ website, blog and/or Facebook. All reasonable efforts will be made by Recreate NZ to contact Participants or Parents/Guardians prior to releasing photos for major promotional usage, ie van signage, banner stands, TV adverts etc

PARENT/GUARDIAN DECLARATION:

​I agree to Recreate NZ’s terms and conditions, code of conduct and health and safety policies. I authorise that in the event of a medical emergency, Recreate NZ staff or appropriate medical staff will administer care for my child/participant. I understand that I am liable for any associated costs. I understand that my child/participant will be held responsible for his/her behaviour. I accept that, at the discretion of Recreate NZ staff, I may be requested to come and remove my child/participant from the programme, at my own expense.

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